Privacy Policy

Effective Date: May 2026

At The Urban Wash, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.

Information We Collect

When you use our website or place an order, we may collect the following information:

• Name

• Email address

• Phone number

• Pickup and delivery address

• Payment information

• Order preferences and service details

We may also collect limited technical information such as browser type, device information, and website usage data through cookies and analytics tools.

How We Use Your Information

We use your information to:

• Process and manage laundry orders

• Schedule pickups and deliveries

• Communicate updates regarding your service

• Send text and email notifications

• Improve our website and customer experience

• Prevent fraud and maintain account security

We do not sell or rent your personal information to third parties.

Payment Security

Payments are processed through secure third-party payment providers. The Urban Wash does not store full credit card information on our servers.

Sharing of Information

We may share limited information with trusted service providers only when necessary to operate our business, including:

• Payment processors

• Delivery and logistics systems

• Customer communication platforms

We may also disclose information if required by law or to protect our legal rights.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, analyze traffic, and enhance user experience.

You can disable cookies through your browser settings, although some parts of the website may not function properly.

Data Retention

We retain customer information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Your Rights

You may request to:

• Access your personal information

• Correct inaccurate information

• Delete your information

• Opt out of marketing communications

To make a request, please contact us using the information below.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

The Urban Wash
orders@theurbanwash.com
Brooklyn, New York